We you to be happy with your purchase and not have to return it. Most returns from online clothing stores are made because of sizing issues. We have therefore gone to extra lengths to make choosing the correct size an almost risk-free affair. We offer charts to help customers choose the correct size: a body size chart and a garment measurements chart. If you use these charts then you will be guaranteed the correct clothing size, inshaAllah.
If all else fails and you need to make a return then we are here to make your returns and exchanges as easy as possible. We work with our chosen courier, to enable you to make your return or exchange from the comfort of your home. All you need to do is submit an online return form and we will send you a pre-paid return label. Simply print it out and our courier service will pick up your return from your home or place of work on the day / time that you have specified.
Returned items should be mailed back within 30 days of purchase and must meet the following criteria:
- Item is not worn outside of the house
- Item is in its original new condition
- Item has not been washed
- Item is in original packaging and has all original tags attached
- Item is mailed within 30 days from the date of purchase
We reserve the option not to refund or exchange items that do not meet our conditions for return.
The initial shipping charges for sending the products to you are not refunded, except in cases where we are at fault for sending an incorrect product.
If you want to cancel an order after just placing it and before it is shipped to you, then please contact us immediately. We process your order very quickly after it is placed, sometimes in just a few hours, and so the time frame is very short.
- If you cancel your order before it has been shipped, we will refund it and you will not be charged anything.
- If you cancel your order after it has been shipped, you will be charged for both the outward shipping and return fees.